Last revised: July 29, 2025
Welcome to Quing! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect information in connection with your use of our mobile application and services ("Service"). By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
When you use the Service, Quing may collect the following personal information about you:
To sign up or log in, you may provide an email address or sign in using third-party authentication (e.g., Google, Facebook). We collect basic account identifiers but not passwords from social logins. In some countries, you may also provide us with your phone number. If you register using a social login, Quing may receive information about you from your social login provider, including your email address and contacts.
When participating in community features, you may provide content such as comments or posts. Public content may be visible to others; sensitive data like your email remains private.
After you register for your Quing account, a profile page ("Profile") will be created for you. Your Profile will be populated by information you submit, such as your name, username, bio, and profile picture ("User-Generated Content"). Your age, phone number, and email address are not included in your public Profile and are not considered User-Generated Content. Other Quing users may be able to search for your Profile using your name, username, email address, or phone number.
Your Profile will also include information about your learning progress, such as the languages you are learning, your learning statistics, and your achievements. Moreover, your Profile will show a list of your followers and other users you follow.
By default, your Profile is public and visible to other Quing users and anyone else on the Internet. Your User-Generated Content may also be publicly visible. If your Profile is public, third-party websites or web scrapers may be able to read, collect, and use your public information for their own purposes. However, you can set your Profile to private in your app's settings.
You may be able to submit comments that will supplement other users’ Profiles, and other users may be able to submit comments that will supplement your Profile. Any comments you submit are considered User-Generated Content. You can delete comments you submit or comments that other users submit to your Profile.
Quing may scan or review any User-Generated Content, or share your User-Generated Content with a third-party content moderation service provider, to ensure compliance with our Community Guidelines. Quing may restrict or delete User-Generated Content if it violates our Community Guidelines or for any other reason.
During IELTS speaking exercises, we collect voice recordings to assess and provide feedback. These recordings are not linked to your personal identity unless you opt in. We do not store personally identifiable information from these recordings by default.
Some activities involve you speaking into the Quing app. To recognize speech, your audio may be sent to a third-party provider such as Google, Apple, or Amazon Web Services. Additionally, Quing may collect and analyze your speech to help us understand the effectiveness of our lessons and to improve the product. You may skip speaking activities.
With your explicit consent, we may use anonymized audio recordings to improve and train our AI models. You can withdraw consent at any time in your Settings. Any audio you agree to send to Quing is anonymized when it reaches our servers to ensure that no trace of your personal information remains attached to the audio.
We automatically collect data such as device information, IP address, app usage patterns, and error logs for analytics and service improvement.
When you use the Service, we may generate data about your use of the Service, which may include your browser and device data, log data, and IP address. We will also generate data regarding your engagement in educational activities on the Service.
We may recommend other Quing users for you to follow, and for other users to follow you, based on a shared IP address, such as other users on the same WiFi network. We may also use your IP address to display a location on your profile, which you may disable at any time. We will retain your IP address for no more than thirty (30) days, unless exceptional circumstances require longer retention.
We use cookies and third-party analytics tools (e.g., Google Analytics, FullStory) to understand how users interact with our app and improve user experience. You can opt out through your browser or device settings.
FullStory: When you use Quing in our app or on our website, some of your activity will be logged by a service called FullStory. FullStory captures and analyzes your activity and provides us with data and a video session replay of your activity to help us make the Quing experience better. FullStory does not record usernames, names, profile images, email addresses, profile locations or bios, or passwords. However, FullStory records usage patterns (e.g., clicks, mouse movements, scrolling, and typing), tech specs (e.g., browser, device type, operating system, viewfinder size, script errors, and IP address), navigation (e.g., pages visited, referrers, URL parameters, and session duration), and learning activity (e.g., session progress and answers). You can disable FullStory activity recording by using the opt-out function on FullStory’s website. FullStory is disabled for known Child Users.
Cookies: When you access the Quing website, we store certain data from your browser using cookies. A cookie is a piece of data stored on the user’s computer tied to data about the user. We use session ID cookies to confirm that users are logged in. If you do not want your data to be collected by cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, cookies may be necessary to provide you with certain features available on the website (e.g., customized information). You can find more information about cookies and how to manage them here.
You can see a list of all cookies used at Quing on our Cookie List page and manage your cookies in the Privacy Preference Center. Our cookies include Targeting Cookies from Google, Facebook, Amazon, and other companies, which these companies may use to track your activities across multiple websites to deliver personalized advertising to you.
Google Analytics: We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our site. These reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics by installing Google’s browser add-on available here.
Quing may process your personal information according to the following legal bases: to provide products or services you request, to promote Quing’s legitimate interests, to comply with legal obligations, and with your consent. In particular, Quing may process and share your personal information in the following ways:
We may share your information with third-party service providers who support core app functionality (e.g., hosting, analytics, AI services). All partners are obligated to protect your data. We do not sell your personal information.
We may share personal information with third parties that help us provide or improve the Service, including hosting providers such as Amazon Web Services, search engine providers such as Google, analytics providers such as Crashlytics, support providers such as ZenDesk, and payment processors such as Stripe. Quing may also share your information with third-party vendors that support product features such as AI, speech recognition, and content moderation.
If you redeem a promotion code to gain a Quing subscription, we may share data regarding your usage of Quing with the organization that provided the promotion code to you.
Quing may process and share your personal information for the purpose of providing you with personalized advertising. To provide personalized advertising, we work with a variety of third-party advertising networks, marketing analytics service providers, and website analysis firms, such as Google, Facebook, Oath, and Unity. These third-party advertising service providers collect and use personal information about your visits to and use of the Service, as well as other websites, in order to serve you with advertisements and content tailored to meet your preferences and likely interests, and better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.
You can opt out of receiving personalized advertising in your Settings. You may also be able to opt out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools hyperlinked above. In addition, your mobile devices may offer settings that let you make choices about the collection, use, and transfer of mobile app information for personalized ads (for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Users in certain jurisdictions (including the European Union and United Kingdom) are opted out of personalized advertising by default, but may opt in.
Please note that opting out of personalized advertising does not prevent the display of all advertisements to you. Certain Quing subscriptions may offer an ad-free experience.
Quing may process aggregated, de-identified, or otherwise anonymous or anonymized information for any purpose. Such information is not considered personal information.
Quing may process and share personal information if necessary to comply with legal requests, such as subpoenas or court orders. Quing may share personal information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm. This may include sharing information with other companies, lawyers, agents, or government agencies.
You have the following rights and choices in relation to the personal information we hold about you, in addition to any other rights required by applicable law:
You may make changes in your Settings or by contacting us at admin@hojumarket.net. You may update or correct your information, and exercise certain opt-out rights, in your Settings page. You may request to access or erase your personal information at the Quing Data Vault. To make another privacy-related request, please send an email to privacy@Quing.com.
Please note that these rights are not absolute and Quing may refuse requests to exercise data subject rights if there is a legitimate reason, such as if we cannot authenticate your identity, if the request could violate the rights of a third party or applicable law, or if the request could interfere with a Quing service or prevent us from delivering a service you requested.
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. Here is a list of EEA Supervisory Authorities, and a link to the UK Supervisory Authority.
We retain personal information for as long as your account is active or as needed to provide services. Audio used for AI is anonymized and retained only with consent. Quing will generally retain your personal information until your account is deleted. However, Quing may retain certain information longer if necessary to provide our Service, defend our legitimate interests or those of third parties, comply with legal requirements, resolve or defend ourselves in disputes, investigate misuse or disruption of the Service, or perform agreements. We may also retain anonymous data indefinitely.
We use industry-standard security measures to protect your data, including encryption and secure data storage. However, no system is 100% secure.
We may update this Privacy Policy periodically. Changes will be posted on this page and reflected by an updated revision date. Continued use of the Service indicates your agreement to the revised policy. If the changes are material, we will post a notice that we have made changes to this Privacy Policy on the Website for at least seven (7) days before the changes are made, and we will indicate the date these terms were last revised at the bottom of the Privacy Policy. Any revisions to this Privacy Policy will become effective at the end of that seven (7) day period.
If you have any questions about this Privacy Policy, please contact our Data Protection Officer:
Play4Edu
62/1 Timbrol Ave.
78, Dolgoji-ro 14-gil, Seongbuk-gu, Seoul
Korea
Phone: +82-10-7384-3801
Email: admin@hojumarket.net
For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact our Data Protection Officer at privacy@Quing.com.
For all support inquiries, please go to https://quing-english.com/help.
We are committed to making our Privacy Policy accessible to all users. This document is available in multiple languages within the app. You can change your preferred language in your app settings.
For transparency, this Privacy Policy is accessible directly within the app under Settings > Privacy. It is optimized for mobile display to ensure readability and usability on all devices.
We comply with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Personal Data Protection Act (PDPA). We provide mechanisms for users to exercise their data subject rights as required by these regulations.
Quing is based in the United States and processes data in the United States, which may not provide equivalent levels of data protection as your home jurisdiction. Quing may transfer the data of users outside the United States to the United States.
Quing complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Quing has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Quing has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Quing commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF should first contact Quing at: privacy@Quing.com.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Quing commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. Individuals have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms. See Annex I of the DPF Principles for additional information.
Quing has responsibility for the processing of personal information it receives under the DPF Principles and subsequently transfers to a third party acting as an agent on its behalf. Quing shall remain liable under the DPF Principles if its agent processes such personal information in a manner inconsistent with the DPF Principles, unless Quing proves that it is not responsible for the event giving rise to the damage.
The Federal Trade Commission has jurisdiction over Quing’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). Quing may disclose personal information in response to lawful requests by US public authorities, including to meet national security or law enforcement requirements.
Certain Quing services are subject to additional or different terms. For example, when you register for or take the Quing English Test, you are also subject to the Supplemental Privacy Terms for the Quing English Test.
The Service is not designed to respond to “do not track” signals sent by some browsers.
The Service may contain links to other websites. Quing is not responsible for the content or privacy practices of other websites, including any personal or financial information collected by third-party payment processors. We encourage users to be aware of the privacy policies of other websites they visit. This Privacy Policy applies only to information collected by Quing. Any time you click on a link (including advertising banners) or submit your personal information to a third-party website, you will be subject to that third party’s privacy policies.